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About
our wholesale shop: policies and advice
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Lost Sea Opals supplies Australian black
opal, fine Australian-made opal jewellery, opal-related books and rare
opalised fossils.
We supply only quality goods backed up by
our quality guarantee. We strive to give
excellent service to all of our
customers, and look forward to being of
assistance to you.
PAYMENT
METHODS
Payments may be made by bank transfer or
secure credit card transaction (we accept Mastercard and Visa) ; cheques
will be accepted in Australian currency
only. We will quote freight charges upon
individual orders. Credit cards are debited for the purchase price and cost of shipping in Australian dollars. Currency conversions for international orders will be performed by the bank issuing your credit card, at the time your credit card is debited.
All wholesale prices are displayed in
Australian dollars and include Australian
goods & services tax (GST). Online
Export orders will automatically have the
GST component subtracted from the total, when you select the Tick if Export Purchase check box.
To manually calculate export price,
simply divide displayed price by 1.1 (eg
$77.00 :- 1.1 = $70.00).
HOW
WE PROCESS YOUR ORDER
After placing your order, you will
receive a quote for freight charges and
an estimated date of dispatch. Once
payment has been processed, we will send
the order by your preferred method of
delivery, and notify you of the date of
dispatch.
SHIPPING
We ship our goods using Australia Post . When we receive your order, we will email you with confirmation of your shipping date and approximate delivery date. We endeavour to ship all goods within 2-3 days after receiving each order.
Delivery times
Delivery outside of Australia: Australia Post International Insured Registered Mail Service delivers to international destinations 7-10 days after shipping.
We presently ship only to the following countries:
- New Zealand
- United Kingdom
- United States of America
- Western Europe
Delivery within Australia: Australia Post Registered Mail Service deliveries within Australia should be made 2-7 days after shipping.
If you require your order by a specified date, we suggest you place your order as early as possible, and inform us of that date by phone or email.
Other delivery services (e.g. FedEx, Express Courier Services) are available if you prefer. Email us for a quote.
INSURANCE
All goods are insured by us against loss
or damage whilst they are in transit.
Once you are advised that your order has
been shipped, we guarantee delivery
unless the address you have supplied is
incorrect, illegible or incomplete, or if
the recipient is away or has moved - in
which case you will be liable for payment
of the purchase price and shipping cost
irrespective of whether the order arrives
on time or not at all.
LOST
SEA OPALS' GUARANTEE OF SATISFACTION
Lost Sea Opals is proud of the
quality of its products. We are committed
to guaranteeing satisfaction for our
customers.
If you are unhappy with your order for
any reason we will refund your purchase
price, as long as the product is returned
to us within 30 days of its receipt by
you, in original condition and with its
invoice and packaging.
In addition, all of Lost Sea Opals'
products are guaranteed for workmanship
and materials for 2 years from the date
of purchase. Within that time frame we
will gladly replace or refund any faulty
product, as long as Lost Sea Opals is
satisfied that the product has been
subject only to normal wear or use.
Customers will be responsible for
shipping costs for the return of
products.
MINIMUM
INITIAL WHOLESALE PURCHASES
Initial purchases from our wholesale
division must reach the following minimum
amounts.
Jewellery $2,000.00
Polished opal $1,000.00
Fossils $800.00
Rough opal $800.00
IMPORT
DUTIES on INTERNATIONAL ORDERS
International orders (orders
delivered outside of Australia) may be
subject to import duties and taxes which
are levied once the product reaches your
country. All such additional charges are
payable by the customer. When ordering
from us, you are considered the importer
of the ordered product and you must
comply with any laws and regulations of
the country in which the goods are
received. Contact your local customs
office if you require further
information.
PRIVACY
When you purchase goods through the
Lost Sea Opals web site, your transaction
is secured by encryption technology from
VeriSign. We respect your privacy and do
not disclose customer details or credit
card information to any outside parties.
ANY
QUESTIONS?
If you have a question about Lost Sea
Opals' terms or conditions, or any other
aspect of this web site, please contact
Lost Sea Opals at info@lostseaopals.com.au.
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